Upsert an individual Thread (create if not exists)
Thread Item API
Multiple bodies with results:
Body containing provider_id:
Requirement 1:
Body containing customer_id:
Requirement 1:
User must be a direct member of customer organization (1) to create customer-only threads š
Body containing conversation_id:
šØ Gate errors: You must provide "provider_id" or "customer_id" along with "conversation_id" to establish organizational context.
Body containing provider_id, customer_id:
Requirement 1:
At least one of the following conditions must be met:
- User is a direct member of the customer organization š
- User is a member of the service provider organization that has a customer organization relationship. š
Body containing provider_id, conversation_id:
Requirement 1:
User must be a direct member of provider organization (1) to create provider-only threads š
Requirement 2:
Conversation ID 1 must belong to provider organization (1) š
Body containing customer_id, conversation_id:
Requirement 1:
User must be a direct member of customer organization (1) to create customer-only threads š
Requirement 2:
Conversation ID 1 must belong to customer organization (1) š
Body containing provider_id, customer_id, conversation_id:
Requirement 1:
At least one of the following conditions must be met:
- User is a direct member of the customer organization š
- User is a member of the service provider organization that has a customer organization relationship. š
Requirement 2:
Conversation ID 1 must belong to provider (1) and customer (1) organizations š
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Query Parameters
Upsert item with the given ids: [ id ]
JSON PUT body:
{
"conversation_id"?: integer
"customer_id"?: integer
"parent_message_id"?: integer
"parent_thread_id"?: integer
"provider_id"?: integer
"title"?: string
"user_id": integer
}Body
Request payload
The body is of type object.
Response
Successful response
The response is of type object.